Effective Date: October 28, 2026
At Nuajé LLC, we strive to provide reliable shipping services while maintaining appropriate packaging and handling standards for our research products.
Please review our shipping policies before placing an order.
1. Order Processing
Orders are processed Monday through Friday, excluding recognized holidays.
Orders are prepared for shipment after payment has been received and verified.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may vary depending on product availability, order volume, and other operational circumstances.
2. Shipping Rates
Nuajé LLC offers three flat-rate shipping options based on the customer’s delivery address.
| Shipping Destination | Flat Shipping Rate | Estimated Transit Time |
|---|---|---|
| Arizona, California, Texas, New Mexico | $8.00 | 1–3 business days |
| Other contiguous U.S. states | $10.00 | 2–4 business days |
| Alaska, Hawaii, Puerto Rico | $20.00 | 4–6 business days |
Shipping charges are automatically calculated during checkout based on the delivery destination.
The estimated transit times above begin after an order has been shipped and do not include order processing time.
Delivery estimates are not guaranteed.
3. Shipping Destinations
Nuajé LLC currently offers shipping to eligible addresses within the United States, including Alaska, Hawaii, and Puerto Rico.
We do not currently offer international shipping.
Shipping availability may vary based on applicable laws, carrier restrictions, and product eligibility.
Nuajé LLC reserves the right to decline or cancel shipments to destinations where products cannot lawfully be sold or delivered.
4. Packaging and Product Handling
Research products are packaged with consideration for product protection and transportation requirements.
Depending on the product, packaging may include protective materials, insulated packaging, or temperature-control materials.
Customers are responsible for following any storage instructions provided with their products upon delivery.
5. Shipping Confirmation and Tracking
When an order ships, customers will receive a shipping confirmation if a valid email address has been provided.
Tracking information will be provided when available.
Tracking updates are managed by the shipping carrier and may not appear immediately.
6. Shipping Delays
Delivery times may be affected by weather, holidays, carrier disruptions, transportation delays, or other circumstances beyond our reasonable control.
If an order experiences a significant delay, customers may contact our support team for assistance.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@nuajelabs.com.
We will attempt to correct address errors before shipment when possible.
Additional shipping costs resulting from customer-provided address errors may be the customer’s responsibility, where permitted by law.
8. Lost, Missing, or Damaged Packages
If your order arrives damaged, contains incorrect products, or appears to be missing, please contact us.
For damaged or incorrect orders, we request notification within 48 hours of delivery.
Email support@nuajelabs.com with your order number, a description of the issue, and photographs when applicable.
Lost packages will be reviewed using available tracking information and carrier investigation procedures.
Refunds, replacements, and other remedies are handled according to our Refund and Returns Policy and applicable law.
9. Order Cancellations
Customers may request cancellation before an order ships.
Once an order has shipped, cancellation may no longer be possible.
Please refer to our Refund and Returns Policy for additional information.
10. Research Product Restrictions
Products designated for research use are intended exclusively for lawful laboratory research and analytical purposes.
They are not intended for human or veterinary consumption, injection, or administration.
Orders may be declined or canceled when necessary to comply with applicable laws and shipping restrictions.
11. Contact Information
For shipping questions or assistance with an order, please contact:
Nuajé LLC
Email: support@nuajelabs.com
Website: www.nuajelabs.com