Privacy Policy
Effective Date: October 28, 2026
Nuajé LLC (“Nuajé,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, purchase products, or contact us.
Website: www.nuajelabs.com
Contact: support@nuajelabs.com
1. Information We Collect
We may collect the following information when you interact with our website:
Personal and Contact Information
- First and last name
- Email address
- Telephone number
- Billing and shipping addresses
- Account registration information
Order Information
- Products purchased
- Order numbers and transaction history
- Shipping preferences
- Order status and fulfillment information
- Payment confirmation details
Technical Information
- IP address
- Browser and device information
- Website usage information
- Cookies and similar technologies
We collect information that you provide directly and information collected automatically through website functionality.
2. How We Use Your Information
We use personal information to:
- Process, manage, and fulfill customer orders.
- Communicate about purchases, shipping, and account activity.
- Provide customer support.
- Maintain customer accounts.
- Verify payments and prevent fraudulent transactions.
- Improve website functionality and customer experience.
- Send promotional communications when permitted by law and applicable consent requirements.
- Meet legal, tax, accounting, and recordkeeping obligations.
3. Customer Accounts
Customers who register for an account may have their contact details, saved addresses, and order history stored within our WooCommerce website.
Customers are responsible for maintaining the confidentiality of their account credentials.
Account information may be used to provide order history, account management, and customer support services.
4. Payments and Transactions
Nuajé LLC may offer manual payment options, including Zelle, Apple Cash, and Venmo, when available.
Payment instructions may be provided during or after checkout.
Customers should understand that third-party payment services maintain their own privacy policies and terms.
We may retain payment confirmation information, transaction references, and order details for accounting, fraud prevention, and customer service purposes.
We do not request that customers provide their banking passwords or payment-service login credentials.
5. Shipping and Order Fulfillment
We may share necessary customer information with shipping carriers and fulfillment providers to deliver orders.
This information may include:
- Recipient name
- Shipping address
- Contact information when required for delivery
- Package and tracking information
Shipping providers process this information according to their own privacy practices.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to support essential website functions, including:
- Shopping cart functionality
- Customer account sessions
- Checkout operations
- Website security
- Customer preferences
We may also use analytics or marketing technologies to understand website activity and improve our services.
Where required by applicable law, we will provide appropriate notice and consent choices for nonessential cookies.
7. Marketing Communications
Customers may receive promotional emails if they have subscribed or if communications are otherwise permitted by applicable law.
Marketing emails will include an unsubscribe option when required.
Customers may also request removal from promotional mailing lists by contacting support@nuajelabs.com.
Unsubscribing from marketing communications does not prevent necessary order-related emails.
8. Sharing of Personal Information
We may disclose personal information to service providers when reasonably necessary to operate our business.
These may include:
- Website hosting providers
- WooCommerce and related website services
- Shipping and fulfillment providers
- Payment service providers
- Email communication providers
- Security and fraud prevention services
- Accounting and professional advisers
We may also disclose information when legally required or to protect our rights and the security of our website.
We do not sell customer personal information for money.
Certain analytics or advertising technologies, if enabled, may constitute sharing or targeted advertising under applicable privacy laws. Where required, we will provide relevant disclosures and choices.
9. Information Security
We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, alteration, disclosure, or loss.
However, no online system or electronic transmission can be guaranteed completely secure.
Customers should use strong passwords and avoid sharing account credentials.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders
- Maintain customer accounts
- Provide customer support
- Comply with legal and tax obligations
- Resolve disputes
- Prevent fraud and protect our business
Retention periods may vary depending on the type of information and applicable legal requirements.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Opt out of certain marketing communications.
- Exercise additional privacy rights provided by applicable law.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
Some information may be retained when required or permitted by law.
12. Children’s Privacy
Our website and products are intended for adults aged 21 and older.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13, we will take appropriate steps to delete it, subject to applicable legal requirements.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Nuajé LLC is not responsible for the privacy practices of independently operated third-party websites.
We encourage customers to review the privacy policies of those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, technology, or legal obligations.
Updates will be posted on this page with a revised effective date.
15. Contact Information
For questions about this Privacy Policy or how your personal information is handled, contact:
Nuajé LLC
Email: support@nuajelabs.com
Website: www.nuajelabs.com